Delivery & Return

Free delivery available on thousands of products over PKR 10000. Schedule your preferred delivery date & time with our premium delivery service for an additional charge.

Delivery Options Overview

At Unique Home Appliance, we are committed to providing fast, safe, and convenient delivery options to meet your needs. Whether you’re ordering a small kitchen gadget or a large appliance, we ensure your products arrive in perfect condition and on time.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Standard Delivery
3-7 business days after order processing
Nationwide (Pakistan-wide or specify your service area)
Free on eligible orders; standard shipping rates apply otherwise

Express Delivery (Subject to Availability)
1-3 business days (for major cities and select products)
Additional express fee applied at checkout
Urgent orders and time-sensitive deliveries

Scheduled Delivery (For Large Appliances)
Schedule a delivery date and time that works best for you
Included for large appliances or may vary by location

In-Store Pickup (If Applicable)
Ready within 24 hours for most items
Pickup available at our showroom or authorized dealers

Exchange or Return of Goods Policy

At Unique Home Appliance, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are here to assist you with easy exchange or return options.

Eligibility for Exchange or Return
Products can be exchanged or returned within 7 days of the delivery date.
Items must be in unused, undamaged, and resalable condition.
All original packaging, manuals, accessories, warranty cards, and receipts must be included.

Non-Returnable / Non-Exchangeable Items
Used or installed products.
Items damaged due to customer misuse, mishandling, or unauthorized repair.
Clearance, special order, customized, or "Final Sale" products.

Damaged or Defective Products
If you receive a damaged or defective product, please report it to our customer service within 24 hours of delivery.
Photos of the damage may be requested for faster processing.

Exchange Process
Contact our customer service team via phone or email to request an exchange.
Our team will verify eligibility and guide you through the process.

Return Process
Contact our customer service to initiate a return.
Approved returns can be dropped off or scheduled for pickup.

Refund Policy
Refunds will be issued after the returned product passes inspection.
In case of partial returns or damaged packaging, a restocking fee may apply.

FAQs

What types of appliances do you sell?

We offer a wide range of home appliances including kitchen appliances (refrigerators, ovens, cooktops), laundry appliances (washing machines, dryers), and small home appliances (microwaves, blenders, air purifiers, etc.).

Do you offer product warranties?

Yes, all of our products come with manufacturer warranties. Warranty periods vary by product and brand. Warranty details are provided at the time of purchase.

Can I return or exchange an appliance if I change my mind?

Yes, returns or exchanges are accepted within 7 days of delivery if the product is unused, in its original condition, and packaging. Please review our full Return Policy for more details.

What should I do if my appliance arrives damaged?

If your item is damaged upon arrival, please contact our customer service within 24 hours of delivery. We will arrange for a prompt replacement or refund.

How long does delivery take?

Standard delivery usually takes 3-7 business days after your order has been processed. Delivery times may vary depending on your location.